Privacy Policy

Last Updated: Feb 2026

This website is operated by Outspoken Training LLP, a limited liability partnership registered in England and Wales. Our registered address is The Bike Depot, 140 Cowley Road, Cambridge, CB4 0DL. For the purpose of applicable data protection legislation, we are the Data Controller.

We are committed to protecting and preserving the privacy of our visitors. This policy sets out how we process any personal data we collect from you or that you provide to us through our website: https://www.outspokentraining.co.uk

1. Information We May Collect From You

We may collect and process the following data about you:

  • Information you give us: You may provide information by filling in forms on our site (Contact, Request for Information, Application, or Booking forms). This includes your name, address, e-mail address, and phone number.

  • Information we collect automatically: For each visit, we may automatically collect:

    • Technical information: Including a truncated/anonymised version of your IP address, browser type, operating system, and platform.

    • Visit information: Including pages viewed, length of visit, clickstream to/through our site, and download errors.

2. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information on the cookies we use, please refer to our Cookie Policy.

3. How We Use Your Information

We use your information based on the following lawful grounds:

To Fulfill a Contract or Request

  • To provide you with the information and services you request from us (e.g., processing a booking or responding to an enquiry).

For Our Legitimate Interests

  • To administer our site for internal operations, including troubleshooting, data analysis, testing, and statistical purposes.

  • To improve our site to ensure content is presented effectively for you and your device.

  • To keep our site safe and secure.

With Your Consent

  • To provide you with marketing communications or newsletters (where you have opted-in to receive these). You can withdraw this consent at any time by emailing team@outspokentraining.co.uk.

4. Disclosure of Your Information

We do not sell your personal data. We may share your information with selected third parties including:

  • Service providers: Such as IT and system administration services (e.g., website hosting, email platforms).

  • Analytics providers: We use Google Analytics to help us improve our website. This data is collected anonymously. Learn how Google uses your data here.

  • Legal requirements: If we are under a duty to disclose your data to comply with any legal obligation.

5. Where We Store Your Personal Data

The data we collect from you may be transferred to, and stored at, a destination outside the UK (for example, if our cloud service providers use servers based in the US). We ensure that any such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the UK government.

Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your data, any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorised access.

6. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically up to 6 years for financial and contract records).

7. Your Rights

Under UK Data Protection law, you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.

  • Correction: The right to have inaccurate data corrected.

  • Erasure: The right to request that we delete your data (the “right to be forgotten”).

  • Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time.

  • Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you are unhappy with how we use your data.

To exercise any of these rights, please contact us in writing at team@outspokentraining.co.uk.

8. Third-Party Links

Our site may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check them before submitting any personal data.

9. Changes to Our Privacy Policy

Any future changes will be posted on this page and, where appropriate, notified to you by e-mail.

10. Contact

Questions, comments, and requests regarding this privacy policy should be addressed to team@outspokentraining.co.uk.

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